Privacy Policy
This privacy policy explains how Bloom Artistry handles personal data when visitors use the website, make an inquiry, or arrange floral services for weddings and events.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Contact Details
Data We Collect
We may process contact details, inquiry content, event and order information, consultation notes, delivery and setup details, payment-related records, and technical data such as device and usage information. Where relevant, we also process preferences shared for floral design, timing, and service coordination.
How We Collect Data
We receive data directly from users through phone contact, forms, and consultation appointments. We also collect limited technical data automatically when the website is used, and we may create internal records from communications, booking steps, and service delivery activity.
Cookies We Use
We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function.
Cookie Controls
We use standard cookie controls for essential site operation and, where applicable, for basic usage analysis. Users can block or delete cookies through browser settings, and may need to repeat preferences after doing so. Some site features may not work properly if essential cookies are disabled.
Your Rights
Depending on the circumstances, individuals may ask for access to their data, correction of inaccurate details, deletion where appropriate, restriction of processing, or objection to certain uses. Where consent is used, it may be withdrawn for future processing. Some requests may be limited by legal or contractual requirements.
How to Make a Request
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the main reason where permitted by law.
Data Retention
We retain personal data for the period needed to manage inquiries, quotations, bookings, service delivery, accounting, and any follow-up connected to the transaction. When data is no longer required, it is deleted or anonymized unless a longer period is needed for legal, tax, or dispute-handling reasons.
Policy Changes
If we make material changes, we will update the policy text on the website and may use a reasonable notice method where appropriate. The version in force is the one published at the time of use, unless a later effective date is stated.
Why We Use Data
We use personal data to respond to inquiries, prepare design consultations, issue quotes, confirm dates, manage deposits and payments, coordinate delivery and setup, maintain service records, handle customer communication, and meet legal and accounting obligations. Technical data is used to operate, secure, and improve the website.
Sharing With Partners
We may share personal data with operational partners that help us run the website, process communications, manage bookings, support payments, or deliver services. These parties may act as processors or independent controllers depending on their role and are expected to handle data only for the agreed purpose.
Legal Disclosures
We may disclose personal data when required to comply with law, court orders, tax or accounting duties, or lawful requests from public authorities. We may also share information where needed to establish, exercise, or defend legal claims.